HelpKnowledge base
Knowledge base
Manuals and how-tos for the XM Textiles eShop, our fabrics and reflective tapes.
Getting started
Getting started with XM Textiles eShop
How to browse the catalog, request samples and place your first order.
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Account
Wholesale vs Retail profile — what's the difference?
Pricing, MOQ, payment terms and verification process explained.
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Billing
Payment methods & terms
Cards, bank transfer, PayPal, and NET terms for verified wholesale buyers.
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Logistics
Shipping, lead times & customs
EU & worldwide delivery, customs paperwork, transit times.
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Product
Flame resistant certifications explained
EN ISO 11612, EN ISO 11611, EN 1149 — what they mean for your workwear.
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Product
How to request fabric samples
Free A5 swatches for verified customers, paid larger cuts on request.
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Product
Choosing the right reflective tape
Heat-transfer vs sew-on, FR vs standard, segmented vs solid.
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Orders
Returns & complaints
14-day return window for retail, custom terms for wholesale cuts.
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